Exploring the Inbox Module

The Inbox Module allows you to communicate with other care team members and receive important alerts regarding your Care Recipient’s status. With this feature, you can send internal messages to other care team members and add other users to the conversation as needed. In addition, alert notifications such as skipped meds or tasks, outlier documentation such as high blood sugar results, and other various important notices will be sent to your inbox. Real-time alerts as events occur allow care team members to remain informed and manage care like never before.

How to access the Inbox Module

Tap the “Inbox” icon on your main navigation bar. This will take you to your inbox. By default, when you enter the Inbox module, you will see all messages and alerts for the selected Care Recipient.

How to send a new message

1. Tap on the plus icon
2. Select the Team Member you would like to send a message and tap “OK”
3. Type in your desired message
4. Tap “Done” on the keyboard or the send arrow to send your message.
5. Attach images to your messages by using the photo or camera icon

How to add a user to a conversation

1. Locate the conversation you would like to add a user
2. Select the “Add user” icon
3. A list of users in the conversation will appear. To add another user, tap the “Add Users” button
4. Select the user you would like to add and select “OK”
5. Tap “Back” to return to the conversation screen

How to remove a user from a conversation

1. Locate the conversation you would like to edit
2. Select the “Add User” icon
3. A list of users in the conversation will appear
4. Select the delete icon next to the user you would like to remove
5. Tap “Yes” to confirm or “No” to keep the user in the conversation

Once removed, the user will still have access to previous messages in the conversation, but will not receive any new messages in that conversation moving forward. A user previously removed can be added back to the conversation at any time if needed.

How to leave a conversation

1. Locate the conversation you would like to leave
2. Slide the conversation tab to the left
3. Tap on the “Leave” icon to leave the conversation

This will remove the conversation from your inbox, and prevent you from receiving future messages within the conversation.

How to delete an alert or message

1. Tap on the delete icon next to the search bar
2. Select the alerts or messages you would like to delete then tap on the delete button
3. To delete all inbox entries, select either “All”, “Alerts”, or “Messages”
4. Check the “Select All” option
5. Tap on the “Delete” button

How to search through messages and alerts

1. Tap on the search bar
2. Type in your desired keyword
3. Then tap on the Search button
4. A list of messages and alerts will appear with the keywords highlighted from your search